FAQ'S
How long does it take to process my order?
We aim to process orders within 1–2 business days. Orders placed after the 3:00 pm cut-off may begin processing on the next business day.
Can I change or cancel my order?
Contact us as soon as possible at support@dadoapparel.shop with your order number. We’ll try to help, but changes may not be possible after an order has been processed or dispatched. Your legal cancellation rights are not affected.
Shipping and Delivery
Where do you ship?
We currently ship to addresses in the United Kingdom only.
How much does shipping cost?
Shipping is free on UK orders. Our shipping method is called Free Shipping.
How long will delivery take?
Orders typically take 1–2 business days to process, followed by 3–8 business days in transit. The estimated total delivery time is 4–10 business days. Delivery times are estimates and may be affected by carrier delays or other circumstances outside our control.
Will I receive tracking information?
If tracking is available for your shipment, we’ll send the details by email after your order has been dispatched. Please check your inbox and spam or junk folder for updates.
What should I do if my parcel arrives damaged?
Please take clear photos of the damaged package or item and contact us as soon as possible. To help us investigate, submit your claim within 7 days of delivery and include your order number and photos. We’ll review the information and let you know the next steps. This request does not affect any rights you may have under consumer law.
Payments
Which payment methods do you accept?
We accept Visa, Mastercard, Maestro, American Express, JCB, Discover, and Diners Club. Available methods will be shown at checkout.
When will I be charged?
Payment is due when you place your order. Your order will be processed after payment has been authorised.
What should I do if I think I’ve been charged twice?
Contact us at support@dadoapparel.shop with your order number and relevant transaction details. Please do not send your full card number or security code.
Returns and Refunds
What is your return period?
You may request a return within 30 days of receiving your order, subject to our Return and Refund Policy. Your statutory rights, including any applicable online cancellation rights, remain unaffected.
How do I return an item?
Returns are handled by mail only. Repack the item securely, attach the prepaid return label included with your package, and drop it off with the carrier listed on the label. If you’ve misplaced the label, contact us to request a new one.
Who pays for return shipping?
If you placed the wrong order or selected the wrong size, colour, or product, you are responsible for the return shipping cost. If an item is damaged, defective, or incorrect due to our error, we’ll cover the return shipping cost. Other return shipping costs are handled according to our Return and Refund Policy and applicable law.
How long do refunds take?
We aim to process a return within 5 days of receiving it. If a refund is approved, it will generally be sent to the original payment method. Your bank or card provider may take additional time to show the funds in your account.
Contact Us
If you need help with an order, payment, delivery, or return, please contact us:
DaDo Apparel
Registered Company Name: NUSMUR SL
Business Registration No: B22637011
VAT No: ESB22637011
3 Thurston Cl, Great Yarmouth NR29 3TG, UK
Phone: +44 7378 167438
Email: support@dadoapparel.shop
Business days: Monday–Sunday
Business hours: 09:00 am–06:00 pm