Refund policy

At DaDo Apparel, we want you to be happy with your purchase. This policy explains how to request a return or refund for orders placed through our website. It applies to orders shipped within the United Kingdom and does not affect any rights you have under consumer law.

Return Window

You may request a return within 30 days of receiving your order. To start a return, contact us at support@dadoapparel.shop with your order number and the reason for your return. We’ll provide instructions for sending the item back.

For online purchases, there may be a legally stipulated cancellation period. Where this right applies, you may notify us within 30 days of receiving the products that you wish to cancel your order, and subsequently return the items within a specified timeframe..

Return Method

All returns are handled by mail only. We do not accept in-store returns for online purchases at this time.

Return Label

A prepaid return shipping label is included in every package.

To return an item:

1. Repack the item securely in its original packaging.

2. Attach the prepaid return label.

3. Drop off the package at your nearest shipping carrier location listed on the label.

If you've misplaced the return label, please contact us to request a new one.

Return Shipping Costs

If the customer placed the wrong order, selected the wrong size, color, or product, the customer will be responsible for the return shipping cost. A prepaid label may be used to send the package, but its cost may be charged to the customer.

If the item arrives damaged, defective, or incorrect due to our error, we will cover the return shipping cost.

If you are exercising a statutory cancellation right, return shipping costs will be handled in accordance with applicable law. We will not charge return shipping for goods that are faulty, damaged, or incorrect due to our error.

Restocking Fee

There is no restocking fee. Returns are completely free of charge for qualifying items.

Return Condition

Please return items in their original condition, with tags attached where applicable. You may handle an item as reasonably necessary to inspect it, as you would in a shop. If an item has been used, handled beyond what is necessary to inspect it, or damaged after delivery, we may be entitled to reduce a refund where permitted by law.

Damaged, Defective, or Incorrect Orders

If your package or an item was damaged during delivery, please take clear photos of the damage and contact us at support@dadoapparel.shop. Please submit damage claims within 7 days of the delivery date so we can investigate promptly.

Photos help us assess and resolve a claim. This request does not affect your statutory rights. We will review eligible claims and, where appropriate, arrange a refund, credit note, or replacement.

Refunds and Processing Time

Once we receive and inspect your return, we will notify you whether your refund has been approved. We aim to process returns within 5 days of receiving them. Refunds will be sent to the original payment method unless another arrangement is agreed.

Where a statutory refund is due, we will issue it within the timeframe required by law. Your bank or card provider may take additional time to show the refund in your account.

Contact Us

For return or refund assistance, please contact us using the details in the footer below. Please include your order number so we can help you more quickly.